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BCI Internal → Managing People

Resolving Conflict (BCI507)

This course provides managers with the knowledge to effectively resolve conflict with their employees. The key topics include Tuckman’s Five Stages of Group Development, the manager’s role in handling conflict, and using courageous conversations to resolve conflict.
  • Resolving Conflict
  • Module Assessment
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 1 year